Privacy Policy

Last updated: November 2, 2026

This policy explains how Twinkle Trove Casino Hotel ("we", "us") handles personal information when you visit twinkletrove.site, book a room or stay with us.

What we collect

Booking details: name, contact details, dates, room choice and any special requests.
Payment information: processed securely by our payment partner; we never store full card numbers.
Identification: checked at check-in and on the gaming floor to confirm age, as the law requires.
Website data: device, browser and usage details collected through cookies (see our cookie policy).
Messages: anything you send through our forms, by email or by phone.

How we use it

To confirm and manage your casino hotel booking.
To meet legal duties such as age checks and gaming regulations.
To answer your questions and requests.
To send news and offers, only if you've agreed to receive them.
To keep guests, staff and our website safe, and to improve our service.

We never sell personal data. We share it only with trusted providers who help us run the casino hotel (booking, payments, email), with regulators where the law requires, or to protect people's safety.

How long we keep it

We keep personal information only as long as needed for these purposes or as the law requires, then delete or anonymise it securely.

Your rights

Depending on where you live, you may ask to access, correct or delete your information, object to certain uses, or withdraw marketing consent at any time. Email [email protected].

Security

We use technical and organisational safeguards, including encryption in transit and limited staff access, to protect your data.

Updates & contact

We may update this policy from time to time; the date above shows the latest version. Twinkle Trove Casino Hotel, 7 Starlight Lane, Bayview · [email protected]